Refund Policy

At Noorani Creation, we strive to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your order, please review our refund policy below.

• Eligibility for Refunds: You may request a refund within 7 days from the date you received your order. If 7 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
• Condition of Returned Items: To be eligible for a refund, items must be unused, unwashed, and in their original packaging with all tags intact. Items that do not meet these criteria will not be accepted for a refund.
• Shipping Costs: Please note that shipping costs are non-refundable. A shipping fee of 300 to 500 Rs (depending on the product size) will be charged for returns.
• Refund Process: Once your return request has been confirmed, we will collect the product within 2 to 3 working days. After the product has been picked up, your refund will be processed within 2 to 3 working days.

For any questions regarding our refund policy, please contact us at support@nooranicreation.com

Cancellation Policy

We understand that sometimes circumstances change. If you need to cancel your order, please follow our cancellation policy outlined below.

• How to Cancel an Order: To cancel your order, please email us at support@nooranicreation.com with your order number mentioned in the subject line.
• Cancellation Timing: Please ensure you request the cancellation before your order has been shipped. Once the product has been shipped, we are unable to cancel your order.

If you have any questions or need assistance, feel free to reach out to us at support@nooranicreation.com

Return & Exchange Policy

At Noorani Creation, we want you to be happy with your purchase. If you receive a damaged or faulty item, we are here to help with our return and exchange policy.

• Eligibility for Exchanges: If you received a damaged or faulty item, please contact us within 7 days of receiving your order for a replacement.
• Condition for Returns: The returned items should be unused, unwashed, and in their original packaging with tags intact. Items returned without the original tags will not be accepted.
• Return Process: If you receive a damaged or defective product, you may be asked to send a snapshot of the item to support@nooranicreation.com. All returns must be initiated within 7 days from the delivery date.
• Non-Eligible Returns: Any returned item that does not meet the conditions outlined above will not be accepted. In such cases, no refund or exchange will be issued.

For further inquiries regarding our return and exchange policy, please contact us at support@nooranicreation.com.